Account Executive | Dallas, TX

We are seeking an Account Executive to join our Dallas, Texas team!

About the Company

Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.

Position Summary

Under the direction of the SMB Sales Manager, the Account Executive will support incoming leads & requests from customers and Referral & Integrated partners needing Sales with payment processing, gateway processing, point of sale devices. The Account Executive also assists the sales team with administrative and customer service functions in order to maximize selling time and revenue generation.

Essential Functions & Responsibilities

  • Contacting potential customers to sell company products and request financial statements
  • Establish, develop, and maintain positive business and customer & partner relationships
  • Responsible for working closely with the Operation teams to handle customer service items
  • Coordinate sales efforts with team members and other departments
  • Reach agreed upon sales targets by the deadline
  • Handles inbound and outbound support requests as received from inbound calls, emails, ticket assignment or project activities
  • Provides exceptional customer service leveraging strong problem solving and professional communication skills
  • Documents every customer service interaction in systems as appropriate for the interaction
  • Ensures all customer service assigned tickets/activities are brought to resolution and properly communicated to the customer
  • Establishes and maintains knowledge of all products and services to effectively address customer concerns
  • Uses problem solving skills and work with internal and external resources to analyze data and determine root causes of issues
  • Resolves product and services inquiries to resolve all customer requests and escalates as appropriate for assistance
  • Meets performance expectations by achieving established goals and objectives such as sales and productivity measures
  • Provides knowledge transfer and cross training to other team member on areas of expertise as required
  • Contributes to team effort to help achieve department objectives

Qualifications

• Previous experience in sales, banking, merchant processing, customer service, or other related fields.
• Excellent written verbal and written communication skills
• Familiarity with CRM platforms
• Strong phone negotiation skills
• Strong planning and organizational skills
• Deadline and detail oriented
• Adhere to both written and verbal processes
• Ability to work in an evolving environment
• Ability to articulate technical information to non-technical customers
• Ability to learn quickly
• Creative problem-solving skills
• Extremely organized
• Ability to multi-task
• Bilingual (English/Spanish) preferred

Note: Successful applicants must submit to a pre-employment background check and drug screen

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