Sales Support Specialist | Irving, TX

As a Sales Support Specialist with Sphere you will resolve customer questions and offer solutions to drive company revenue within the Merchant Payment Processing industry.

About the Company

Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.

Position Summary

The Sales Support Specialist assists the sales team with administrative and customer service functions in order to maximize selling time and revenue generation. The Sales Support Specialist will communicate directly with potential customers to ensure their needs and satisfaction are met. Additionally, this position must be able to problem solve and thrive in a fast-paced environment.

Essential Functions & Responsibilities

  • Assists the sales team with contacting potential customers to sell company products and request financial statements
  • Establish, develop and maintain positive business and customer relationships
  • Responsible for working closely with the sales team to handle customer service items
  • Coordinate sales efforts with team members and other departments
  • Reach agreed upon sales goals by the deadline

Qualifications:

  • Previous experience in sales, banking, merchant processing, customer service, or other related fields.
  • Excellent written verbal and written communication skills
  • Familiarity with CRM platforms
  • Strong phone negotiation skills
  • Strong planning and organizational skills
  • Deadline and detail oriented
  • Bilingual (English/Spanish) preferred

Note: Successful applicants must submit to a pre-employment background check and drug screen

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