The Support Specialist will work directly with merchants, partners, and internal departments in the areas of account and systems boarding, support, and coordinating all aspects of Integrated Payment service set up.
Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.
The role requires proven problem-solving ability and Relationship Management experience. Payment processing knowledge in the areas of account boarding, Quality Assurance and some understanding of technical support are also integral tools. Moreover, the role will be a primary point of contact for Boarding requests, issues and inquiries. The Boarding Operations Specialist is responsible for interacting with a wide range of clients, partners, vendors and internal departments ranging from employees to Executives and maintaining timely, accurate feedback in all areas. The Specialist will consistently maintain Ticket and Queue maintenance to ensure expeditious coordination and setup of new clients. Often the specialist serves as a “Relationship Manager” between the partners, vendors, clients, etc. in order to ensure the best service and setup implementation for the clients. With all employees, the goal is to position the department to run smooth in an efficient and profitable manner and constantly improve the customer experience and increase loyalty and retention through efficacy by exceeding Management and Customer expectations.
Note: Successful applicants must submit to a pre-employment background check and drug screen