Automation Specialist | Dallas, TX

Sphere is looking to immediately hire a Automation Specialist to the team.

About the Company

Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.

Position Summary

The Automation Specialist is a cross functional position and has direct responsibilities for activities including but not limited to data capture/upload, equipment deployment/tracking, new accounts on boarding, account maintenance, and monthly billing reconciliation. This position requires the ability to work closely with multiple company departments. This position will report to the Director of Integrated Operations.

Essential Functions

  • Provides timely and accurate information / communication to all internal and external customers.
  • Prepare documentations and mapping of payments information.
  • Must be able to work independently in a fast-paced setting and keep to tight deadlines under pressure.
  • Identify and resolve problems and possible delays in a timely manner. Must be able to solve practical problems and maintain ability to interpret a variety of instructions furnished in written, oral, or diagram form.
  • Payment processing experience in the issuing or acquiring industries is preferred. Technology literate “Tech savvy” including payments technology.
  • Define the requirements and implement task automation tools for the Operations Team
  • Develop, test and deploy automation scripts for defined projects
  • Understand data constructs and how to utilize, extract and organize data for automation and reporting
  • Business modeling of manual operational activities to identify automation opportunities
  • Develop data extracts from multiple sources and produce data analytics
  • Work closely with IT and Finance to identify and create specialized reports/extracts
  • Properly researches and addresses assigned escalations
  • Operational support to accounting department via reconciliation reporting and journal entries
  • Ability to handle various assigned operations/department projects as needed
  • Cross training and knowledge share of automation capabilities for the Operations Management Team

Knowledge, Skills, and Abilities

  • Interpersonal Skills – maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things, able to collaborate with others to achieve personal and team objectives and goals.
  • Planning/organizing – prioritizes and plans work activities, uses time efficiently and develops realistic expectations.  Extremely organized, with outstanding follow through and follow up.
  • Problem solving – identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Creative problem-solving skills.
  • Oral communication – speaks clearly and persuasively in positive or negative situations, demonstrates composure and confidence in individual and group settings.
  • Written Communication – edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information. Interdepartmental and cross company teamwork / collaboration.
  • Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality. Ability to articulate technical information to non-technical clients and peers.
  • Adaptability – adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events. Ability to work in an evolving environment.
  • Dependability – is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. Ability to learn quickly and multi-task in a fast-paced work environment.

Working Competencies

  • Courteous/relentless customer/client focus; a consistent mentality of delivering outstanding service on every call
  • Maintaining a positive attitude and focus on being diligent to produce high quality results / outcomes
  • Effective listening skills ensuring a clear understanding of the customer issue/situation through professional questions and interaction.
  • Fostering positive customer relations through win-win solutions
  • Efficient call resolution in a professional yet swift manner using utilizing good judgment
  • Teamwork orientation; willing to help for the benefit of the team and company; partners with all teams to consistently meet and exceed expectations
  • Excellent time management: keeping after-call work to a minimum and maximizing availability to meet customer call volume demands; handling inquiries from multiple sources simultaneously
  • Provides timely feedback to the Company regarding service failures or customer concerns
  • Clear and concise communication proficiency supporting the ability to communicate at multiple levels within the company
  • Technical capacity – desire and ability to learn and leverage knowledge

 

Required Education and Experience

  • 1-3 years of electronic payment industry experience is preferred, but not required
  • Experience with the payment processing platform(s) is preferred, but not required (TSYS, FirstData, Elavon, etc.)
  • Proficient with database organization and reporting strategies
  • Data management tools (mySQL, MS Access, etc.)
  • Experience with BI tools preferred (PowerBI)
  • Experience with screen scraper and macros creation and maintenance
  • Advanced skills in Microsoft Excel
  • Experience with charting tools (Visio, Lucid Chart, etc.)
  • Excellent verbal and written communication skills
  • Exceptional problem-solving expertise and attention to detail
  • Customer service and/or technical support experience

Note: Successful applicants must submit to a pre-employment background check and drug screen

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