Account Manager | Remote

Account Management is responsible for maintaining long-term relationships with key clients; developing business relationships, identifying new revenue opportunities, and increasing current revenue streams.

About the Company

Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.

Position Summary

The Account Manager will fulfill objectives by combining communication, sales, and relationship management skills.

Essential Functions

  • Establishes and maintains positive rapport with an assigned group of existing customers, gathering knowledge of each customer’s products, services and methods of accepting payments to foster solid, productive relationships.
  • Manages day to day business needs of all account relationships within an assigned portfolio, through verbal and written communication as well as onsite client visits as is necessary.
  • Maintains comprehensive knowledge of all Sphere products and services including changes within the payment processing industry; using that knowledge to support, communicate, and maintain long-term client relationships.
  • Ensures the client’s needs are being addressed efficiently; works closely with the various departments within Sphere to ensure the highest level of support for each client. Assists in managing client’s strategic initiatives and project requests. Coordinates discussions with clients and Sphere subject matter experts to assist as necessary.
  • Consults with clients regarding business critical needs, making recommendations to client or to internal teams based on knowledge, previous experience and judgment.
  • Manages contractual obligations; being an advocate for an assigned portfolio of accounts and for Sphere. Reviews invoices within an assigned portfolio for accuracy. Assists with obtaining payment for outstanding invoice payments.
  • Presents new products, services, and/or partnerships as released; potentially assists with drafting, reviewing, and editing copy including documentation, periodical content, press releases, and other client-facing communication.
  • Develops and maintains industry expertise, establishing a profile within the industry by attending professional conferences or industry related networking events.

Knowledge, Skills, Abilities

  • Must thrive in a fast-paced, dynamic, and diverse environment.
  • Excellent written, presentation and verbal communication skills.
  • Detail-oriented team player with excellent interpersonal skills, good organizational, planning, presentation and problem solving skills.
  • Ability to clearly summarize and consolidate complex information from multiple sources and professionally convey concepts verbally and written.
  • Proficient in PowerPoint, Excel, Word and SalesForce. Familiarity with Visio and Project preferred.
  • Understanding of transaction processing, PCI DSS knowledge preferred.
  • Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals. Willing to go the extra mile.
  • Maintain high energy level, creating comfortable rapport with clients, partners and internal team members.

Supervisory Responsibilities

  • No supervisory responsibilities

Working Conditions

  • Moderate travel required – Company travel is restricted until further notice

Minimum Qualifications

  • Bachelor’s degree in business administration, accounting, marketing or other related fields.
  • Minimum 5 years of experience in the payment processing industry with business development, client relationship management, and direct sales/service for top-tier corporations.
  • Minimum 2 years of experience managing large or complex client relationships.

Note: Successful applicants must submit to a pre-employment background check and drug screen