Data Automation Specialist

Website Sphere

The Data Automation Specialist is a cross functional position and has direct responsibilities for activities including but not limited to data capture/upload, equipment deployment/tracking, and more.

About The Company

Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.

Position Summary

The Data Automation Specialist is a cross functional position and has direct responsibilities for activities including but not limited to data capture/upload, equipment deployment/tracking, new accounts on boarding, account maintenance, and monthly billing reconciliation.

Essential Functions:

  • Provides timely and accurate information / communication to all internal and external customers
  • Prepare documentations and mapping of payments information.
  • Must be able to work independently in a fast-paced setting and keep to tight deadlines under pressure
  • Identify and resolve problems and possible delays in a timely manner. Must be able to solve practical problems and maintain ability to interpret a variety of instructions furnished in written, oral, or diagram form.
  • Payment processing experience in the issuing or acquiring industries is preferred. Technology literate “Tech savvy” including payments technology.
  • Define the requirements and implement task automation tools for the Operations Team
  • Develop, test and deploy automation scripts for defined projects
  • Understand data constructs and how to utilize, extract and organize data for automation and reporting
  • Business modeling of manual operational activities to identify automation opportunities
  • Develop data extracts from multiple sources and produce data analytics
  • Work closely with IT and Finance to identify and create specialized reports/extracts
  • Properly researches and addresses assigned escalations
  • Operational support to accounting department via reconciliation reporting and journal entries
  • Ability to handle various assigned operations/department projects as needed
  • Cross training and knowledge share of automation capabilities for the Operations Management Team

Knowledge, Skills, and Abilities:

  • Interpersonal Skills – maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things, able to collaborate with others to achieve personal and team objectives and goals
  • Planning/organizing – prioritizes and plans work activities, uses time efficiently and develops realistic expectations.  Extremely organized, with outstanding follow through and follow up
  • Problem solving – identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Creative problem-solving skills.
  • Oral communication – speaks clearly and persuasively in positive or negative situations, demonstrates composure and confidence in individual and group settings
  • Written Communication – edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information Interdepartmental and cross company teamwork / collaboration
  • Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality. Ability to articulate technical information to non-technical clients and peers
  • Adaptability – adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events. Ability to work in an evolving environment
  • Dependability – is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. Ability to learn quickly and multi-task in a fast-paced work environment

Work Competencies:

  • Courteous/relentless customer/client focus; a consistent mentality of delivering outstanding service on every call
  • Maintaining a positive attitude and focus on being diligent to produce high quality results / outcomes
  • Effective listening skills ensuring a clear understanding of the customer issue/situation through professional questions and interaction.
  • Fostering positive customer relations through win-win solutions
  • Efficient call resolution in a professional yet swift manner using utilizing good judgment
  • Teamwork orientation; willing to help for the benefit of the team and company; partners with all teams to consistently meet and exceed expectations
  • Excellent time management: keeping after-call work to a minimum and maximizing availability to meet customer call volume demands; handling inquiries from multiple sources simultaneously
  • Provides timely feedback to the Company regarding service failures or customer concerns
  • Clear and concise communication proficiency supporting the ability to communicate at multiple levels within the company
  • Technical capacity – desire and ability to learn and leverage knowledge

Required Education and Experience:

  • 1-3 years of electronic payment industry experience is preferred, but not required
  • Experience with the payment processing platform(s) is preferred, but not required (TSYS, FirstData, Elavon, etc.)
  • Proficient with database organization and reporting strategies
  • Data management tools (mySQL, MS Access, etc.)
  • Experience with BI tools preferred (PowerBI)
  • Experience with screen scraper and macros creation and maintenance
  • Advanced skills in Microsoft Excel
  • Experience with charting tools (Visio, Lucid Chart, etc.)
  • Excellent verbal and written communication skills
  • Exceptional problem-solving expertise and attention to detail
  • Customer service and/or technical support experience
Max. file size: 50 MB.
Max. file size: 50 MB.